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Terms & Conditions - The Bay, Mauritius
1. General Information
While The Bay strives to ensure that all information provided on its website is accurate and up to date, guests are advised to confirm any important details directly with us. All information on this website is subject to change without prior notice. The content applies exclusively to The Bay in Mauritius.
2. Rooms Disclaimer
The Bay regularly carries out improvements and updates to its accommodation. As a result, room facilities, décor, and/or layout may occasionally differ from the photographs displayed on the website.
3. Reservations
Prices displayed on our website may change during the season and may differ from prices published on other platforms.
Subject to our confirmation and receipt of 100% prepayment within 48 hours, your reservation becomes binding. A confirmation email will be sent once the reservation is validated. It is the Guest’s responsibility to provide a correct email address.
If the reservation cannot be confirmed, The Bay may propose a comparable alternative, which the Guest is free to accept or decline. The confirmation email, together with the completed prepayment, serves as proof of a valid reservation and contains all relevant details.
If you do not receive a confirmation email, please contact us at marketing@thebay.mu. Guests are requested to carefully review the confirmation email to ensure all details are correct.
4. Payment & Credit Card information
To confirm a reservation, 100% prepayment is required within 48 hours. Accepted payment methods:
- Credit Card: VISA and MASTERCARD (EURO payments)
- Bank Transfer: EURO or MUR
The Bay uses Mobipaid to facilitate secure online credit card payments. A secure payment link will be sent by email within approximately 12 hours of the reservation request. Payment must be completed within 48 hours.
By making payment, the Guest confirms they are fully authorised to use the credit card provided and that sufficient funds are available. Payment of the reservation constitutes full acceptance of these Terms & Conditions.
5. Check in / Check out
Check-in: 14:00
Check-out: 11:00
Failure to vacate the room by the stated check-out time may result in the Guest being charged for an additional night.
6. Arrival Documents & Registration
Upon arrival, Guests must present:
- The reservation confirmation email
- A valid passport or identification document
- The credit card used to make the reservation (the cardholder must be present at check-in)
If the booking was made using a credit card belonging to another person, the following documents must be provided prior to arrival:
- Copy of the credit card (front and back)
- Written authorisation from the cardholder
- Copy of the cardholder’s ID or passport
At check-in, the Guest will be required to complete and sign a registration form.
7. Room Policies
By making a reservation, the Guest agrees to strictly comply with the maximum occupancy limits specified on the website. The maximum number of occupants allowed in each room must be respected at all times.
Rooms are reserved for the exclusive use of the registered Guest(s). The Guest agrees to use the room and hotel facilities responsibly. Any behaviour that violates applicable laws, public order, or generally accepted standards of conduct may result in The Bay requesting that the Guest leave the premises immediately. In such circumstances, no compensation or refund will be granted. The Bay shall not be held responsible for any resulting loss or damage. This measure shall apply automatically and without the need for any judicial or extra-judicial procedure.
8. Dress Code
Daytime: Casual
Evening: Casual chic
9. Cancellations
Cancellation requests must be sent by email to: marketing@thebay.mu.
Cancellations will only be processed once an official written request has been received. Specific cancellation and prepayment terms are detailed in your booking confirmation email. In case a free cancellation is approved, a confirmation email will be sent. Any applicable refund will only be made to the credit card used for the original booking. Bank charges and/or credit card fees remain the responsibility of the Guest.
10. Changes To Reservation & Travel Disruptions
Guests must inform The Bay of any changes by contacting marketing@thebay.mu.
1. Flight Delays / Extensions Of Stay
- Delayed arrival with original departure date maintained: the full stay will be charged with no compensation.
- Delayed arrival with stay extended to maintain the original number of nights: the full stay will still be charged with no compensation.
- Extension due to flight cancellation or non-operating flights: additional nights will be charged at the same nightly rate as the original booking. Payment must be made directly at The Bay.
2. Other Unforeseen Circumstances
Clients must provide a description of the situation and any supporting documentation. Each case will be reviewed individually.
3. No Contact / No-Show
A 100% cancellation fee will be charged.